telemarketing call centres

Telemarketing Call Centres

Telemarketing call centre & outbound call services:-

Getting the right contact data through telemarketing call centres is a crucial factor in any marketing campaign. Here at Ansaback we have access to all the main data suppliers. We help our clients to define their desired target areas, ensuring they obtain exactly the data they require. The price of data will be dependent upon the volume and level of contact information supplied & whether it is intended for single or multiuse. Once the contact data has been defined we create a call script for your campaign. As with every stage in our telemarketing call centres, this is undertaken in full liaison with the client.

The scripts may be quite simple or complex with many possible script legs available. Care in planning is vital at this stage to achieve the client’s objective. Initial scripts are generated as a flow chart and are then ‘tweaked’ until the client is happy with the result. This is where all information concerned with your campaign is controlled. Initial flow chart scripts are converted into screen by screen sales pitch/data capture sequences which our agents carefully follow. All call information is recorded & can be reported to the client in many different ways. Callscripter allows changes to be made to your script in minutes, enabling pro-active, instant reaction throughout your campaign.

After the script has been carefully checked, our agents are then fully trained and briefed on all new aspects of the client requirements and background to their business. Once completed your campaign is ready for launch. What happens once the calls are made? Transfer of Call Data can be by a variety of methods and times to suit particular client needs. These may include :- CSV Excel Access files - Faxing - Direct entry to client websites - Royal Mail.

Here we can discuss any issues with the project and provide agent feedback regarding any objections or FAQ’s from prospects. Minor changes to script or data field capture can be implemented. A “Push on” or “Hold back” strategy can be discussed, dependent on client resources, to action the campaign’s responses.

Tele-research & Customer Surveys

In todayıs competitive business environment, market intelligence is more crucial than ever. Whether youıre launching a new product or service, looking for additional areas of opportunity, or simply wish to gauge levels of customer satisfaction, Ansaback can provide business-to-business or consumer telemarketing call centres tailored to your needs.

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Data Cleansing / Verification / Collection

In any direct marketing campaign, quality of data is a key issue, and can make the difference between a mediocre and an excellent response. We can provide cost-effective telemarketing call centres for data verification and collection from both consumers and businesses, for example checking that contact names and address details are up to date, or obtaining email addresses. We can also provide mailing lists from a selection of the UK's data suppliers.

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Telesales

Telesales has become one of the most productive and cost-efficient tools in the modern-day marketing mix, used successfully by all kinds of companies ­ from banks to magazine publishers, from home improvement companies to theatres and concert venues. Our highly-trained operators can undertake campaigns across the spectrum of industry sectors, either targeted at new prospects or for up selling or cross selling to your existing client base.

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Invitations

Holding a business event? Whether itıs a product launch or a drinks reception, including a reply phone number on the invitations will make it easier for invitees to rsvp, which could make a big difference to the turn-out. As for non-responders, we can also provide pro-active telemarketing call centres to maximise take-up.

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Credit Control

Credit control ­ itıs the bane of every small or medium-sized company, costing a fortune in man-hours and diverting your attention from the more important task of developing your business. Yet itıs also crucial to the health of your balance sheet.

We can act as your credit control department, ensuring that debtors are chased regularly, and that slow payers donıt stem your cash flow.

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Security / Quality Control Checks

Our range of security and quality control services covers a wide range of applications, including paging or regular calling. We can also provide monitoring services for employees working off-site, for drivers or for those working night shifts.

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Fundraising

Be it canvassing your existing supporters or seeking new sponsors for a project or following up responses to a newspaper campaign our telemarketing call centres can handle the calls in a delicate but productive manner.

Other Information:
Ansaback may use call recording equipment for training purposes.

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