contact centre - call handling
Non-geographic Telephone Numbers
We provide a vast range of 0800, 0808, 0844, 0845 and other non-geographic telemarketing numbers. We have numbers to support all businesses from SMEs to international, multi-site organisations, from sales hotlines to technical helpdesks. All our numbers come with free 24 hour online reporting access. Track your calls live, monitor your traffic, assess marketing campaigns - it's all free. We can add value to your non-geographic numbers with a variety of bolt-on products designed to improve the way you interact with your customers. Some of the additional benefits are shown below:- Call Recording
- Voicemail
- IVR - Interactive Voice Response (Press 1 for... Press 2 for...)
- ACD - Automated Call Distribution to your business
Freephone Numbers
0800, 0808, 0500 Give your prospective and existing customers the opportunity to contact you for free. It is a well known fact that when given the choice between a freephone number and a chargeable number, a prospective customer is more likely to call the free number - who would you choose, the company that charges you for your interest in their business, or the company that welcomes you through the doors with open arms? Some examples of how our clients use these services:- Sales lines
- Main office contact numbers
- Direct marketing response
- Television advertising
- Donations and pledges
- Product advice
- Customer care
0844 and 0845 Numbers
0844 Be transparent with your customers, calls are charged at 5ppm at all times. A common customer service number, the 0844 brings a clarity where the 0845 can sometimes confuse. There are no minute charges for these services, and low set up and minimal rental often apply. Speak to our consultants about rebates available for high minute users. Earn money from your calls. 0845 Keep the cost of calls 'Lo-call' with 0845 numbers. Like the 0844s, a common customer service number. You simply contribute a small amount to the minute rate in order for your customers to enjoy a local rate call whenever they pick up the phone to get in touch. Some examples of how our clients use these services:- Customer service and helplines
- Product support
- Order tracking
- Main office contact numbers
- Emergency callout
- Fault reporting
Geographic Network Numbers - 01s and 02s
Not all NGNs are 08s. We provide a range of 01 and 02 numbers covering all area codes of the UK. If you're looking to portray an image of your business in an area away from the head office or staff locality, this is the service for you. Some examples of how our clients use these services:- Multi-site businesses
- Homeworkers
- Call recording (use additional network services while maintaining your local number)
- Regionally targeted marketing
Revenue Generating Services
0870, 070 Speak to our consultants about possible rebates for projects where higher rate non-geographic numbers are required to earn your business income from your incoming calls.Some examples of how our clients use these services:
- Technical Support
- Protection of personal numbers (advertising)
- Product advice lines
- Customer service
