Hosted Call Management Services
We offer a range of solutions to help businesses handle their calls more efficiently. Our hosted services, detailed
below, sit at a network level saving our customers money on expensive hardware and eliminating on-going maintenance fees.
Importantly, customers only pay for the services they use. Solutions are fully scalable with our clients ranging from
specialist SMEs to multi-site international organisations.
Our platforms carry triple redundancy, hosted across 3 sites in the UK. All management information is accessed through
our easy to use web portal which is available 24 / 7 / 365 days per year.
Interactive Voice Response - IVR
The IVR is most commonly used to route calls quickly and efficiently to appropriate departments and staff within a
business. The auto-attendant service will usually present a series of options to the caller, to which they can respond
using keypad tones on their telephone. The service can also be used to play basic messages to callers, and can be expanded
to include data capture and fully automated services.
Call Recording
The telephone is an important communication method for all businesses. Call recording enables users to monitor staff
quality and record important information that can be taken during a call. Some of the advantages are listed below:
- Quality assurance
- Dispute resolution
- FSA compliance
- Staff / caller monitoring
- Information gathering
The Ansaback call recording platform is a network level solution, with call recordings and details available instantly,
24 / 7 through our online portal. Recordings can be stored online or downloaded in batch using various search criteria.
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