Contact Centre - Call Handling Technology

Our state-of-the-art UK call centre telephony system includes:

• Data recorded onto RAID protected hard drives with nightly back up software to ensure 100% data integrity
• UPS (Uninterruptible Power Supply) and generator backed, guaranteeing a 24/7/365 service even in the event of power surges and power cuts
• Full CTI integration
• State-of-the-art scripting system
• Fully internet enabled, giving operators access to client web sites
• Latest digital switching technology
• Client Response Reports available by email, SMS, fax or post

The answer to all your telephone support needs

The telephone is a critical ingredient in the make up of a successful company. Customers like to hear a human voice at the end of the line. While voice-mail or answer-phones might seem like easy options, research shows 60% of callers will not leave a message on a machine. That’s potentially a great many lost, or at the very least dissatisfied, customers.

At Ansaback, we understand how important it is to the success of your business that you provide a ‘live’ interface with your customers. Not just 9 to 5. But 24 hours, 7 days a week if necessary. That’s why we’ve developed a range of cost-effective ‘live’ telephone answering and call centre services, ranging from contact centre facilities to tele-marketing.

Other Information:
Ansaback may use call recording equipment for training purposes.

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