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State-of-the-art technology
Our state-of-the-art telephony system includes:
- Data recorded onto RAID protected hard drives with nightly back up software
to ensure 100% data integrity.
- UPS (Uninterruptible Power Supply) and generator backed, guaranteeing a
24/7/365 service even in the event of power surges and power cuts.
- Full CTI integration.
- State-of-the-art scripting system.
- Fully internet enabled, giving operators access to client web sites.
- Latest digital switching technology.
- Client Response Reports available by email, SMS, fax or post.
The answer to all your telephone support needs
The telephone is a critical ingredient in the make up of a
successful company. Customers like to hear a human voice at the end of the line.
While voice-mail or answer-phones might seem like easy options, research shows
60% of callers will not leave a message on a machine. That’s potentially a great
many lost, or at the very least dissatisfied, customers.
At Ansaback, we understand how important it is to the success
of your business that you provide a ‘live’ interface with your customers. Not
just 9 to 5. But 24 hours, 7 days a week if necessary. That’s why we’ve
developed a range of cost-effective ‘live’ telephone support services, ranging
from contact centre facilities to tele-marketing.
CallScripter Contact Centre Software
CallScripter 3 .NET is a web enabled Customer Interaction Management software
suite specifically developed for modern contact centres, telesales and
telemarketing operations. Companies that use the telephone, e-mail or SMS to
interact with their customers can gain major cost saving benefits by introducing
CallScripter’s dynamic scripting environment into their organisation. The
software facilitates the rapid set-up and handling of sophisticated telephone,
SMS and e-mail campaigns.
Initially created by a bureau contact centre
to meet its own requirements, CallScripter is designed with efficient customer
and contact management in mind. The agent is effectively guided through the
communication process with the customer, ensuring that all relevant information
is collected in a controlled sequence and saved in the right format at the right
location.
Reports can be quickly delivered in a variety of different
formats, including automatic generation of letters, faxes, e-mails and SMS
messages. CSV files can be produced for importing into other database systems.
Powerful scripting systems enable non-technical staff to create quickly
and easily full multimedia call flows for use by the company’s customer facing
agents. Colour, sound, pictures, video, hyperlinks and e-commerce products can
be incorporated. There are over 100 point-and-click controls and ready-made
templates, which allow you to build and amend the most complex campaigns in a
matter of minutes - for more info: CallScripter.com
Web-based data solutions
Using the latest web-based technology, we can import your database onto our
server, enabling our operators to access your client records and provide the
kind of informed customer service your own staff would provide. This
facility also gives us the ability to build and clean your database in "real
time", either while handling order processing or as a separate telephone
research exercise.
Other Information:
Ansaback may use call recording equipment for training purposes.
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