CallScripter Contact Centre Software
CallScripter is a web based Customer Interaction Management software suite specifically developed for modern contact
centres, telesales and telemarketing operations. Companies that use the telephone, e-mail or SMS to interact with their
customers can gain major cost saving benefits by introducing CallScripter’s dynamic scripting environment into their
organisation. The software facilitates the rapid set-up and handling of sophisticated telephone answering services, SMS
and Email campaigns.
Initially created by a bureau contact centre to meet its own requirements, CallScripter is designed with efficient customer
and contact management in mind. The agent is effectively guided through the communication process with the customer,
ensuring that all relevant information is collected in a controlled sequence and saved in the right format at the right
location.
Reports can be quickly delivered in a variety of different formats, including automatic generation of letters, faxes,
e-mails and SMS messages. CSV files can be produced for importing into other database systems.
Powerful scripting systems enable non-technical staff to create quickly and easily full multimedia call flows for use by
the company’s customer facing agents. Colour, sound, pictures, video, hyperlinks and e-commerce products can be
incorporated. There are over 100 point-and-click controls and ready-made templates, which allow you to build and amend
the most complex campaigns in a matter of minutes - for more info:
www.callscripter.com.
