Telemarketing Services and Outbound UK Call Centre
Telemarketing services & outbound call services:-
Getting the right contact data through telemarketing Services is a crucial factor in any marketing campaign. Here at
Ansaback we have access to all the main data suppliers.
We
help our clients to define their desired target areas, ensuring they obtain exactly the data they require. The price of
data will be dependent upon the volume and level of contact information supplied & whether it is intended for single or
multiuse. Once the contact data has been defined we create a call script for your campaign. As with every stage of our
telemarketing services, this is undertaken in full liaison with the client.
The scripts may be quite simple or complex with many possible script legs available. Care in planning is vital at this
stage to achieve the client’s objective. Initial scripts are generated as a flow chart and are then ‘tweaked’
until the client is happy with the result. This is where all information concerned with your campaign is controlled. Initial
flow chart scripts are converted into screen by screen sales pitch / data capture sequences which our agents carefully follow.
All call information is recorded & can be reported to the client in many different ways. Callscripter allows changes to be
made to your script in minutes, enabling pro-active, instant reaction throughout your campaign.
After the script has been carefully checked, our agents are then fully trained and briefed on all new aspects of the client
requirements and background to their business. Once completed your campaign is ready for launch. What happens once the
calls are made? Transfer of Call Data can be by a variety of methods and times to suit particular client needs. These may
include :- CSV Excel Access files - Faxing - Direct entry to client websites - Royal Mail.
Here we can discuss any issues with the project and provide agent feedback regarding any objections or FAQ’s from
prospects. Minor changes to script or data field capture can be implemented. A “Push on” or
“Hold back” strategy can be discussed, dependent on client resources, to action the campaign’s responses.
Other Information:
Ansaback may use call recording equipment for training purposes.
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