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Outbound Services
Getting the right contact data is a crucial factor in any marketing campaign. Here at Ansaback we have access to all the main data suppliers. We help our clients to define their desired target areas, ensuring they obtain exactly the data they require.
The price of data will be dependent upon the volume and level of contact information supplied & whether it is intended for single or multiuse.
Once the contact data has been defined we create a call script for your campaign. As with every stage of our marketing service, this is undertaken in full liaison with the client. The scripts may be quite simple or complex with many possible script legs available. Care in planning is vital at this stage to achieve the client’s objective. Initial scripts are generated as a flow chart and are then ‘tweaked’ until the client is happy with the result.
This is where all information concerned with your campaign is controlled. Initial flow chart scripts are converted into screen by screen sales pitch/data capture sequences which our agents carefully follow.
All call information is recorded & can be reported to the client in many different ways.
Callscripter allows changes to be made to your script in minutes, enabling pro-active, instant reaction throughout your campaign.
After the script has been carefully checked, our agents are then fully trained and briefed on all new aspects of the client requirements and background to their business.
Once completed your campaign is ready
for launch.
What happens once the calls are made?
Transfer of Call Data can be by a variety of methods and times to suit particular client needs. These may include :-
CSV Excel Access files - Faxing - Direct entry to client websites - Royal Mail
Here we can discuss any issues with the project and provide agent feedback regarding any objections or FAQ’s from prospects.
Minor changes to script or data field capture can be implemented.
A “Push on” or “Hold back” strategy can be discussed, dependent on client resources, to action the campaign’s responses.
Tele-marketing & outbound services
Appointment making
Turning leads into opportunities and orders is key to the success of any
sales-led organisation. Our appointment making service can provide vital
support for your sales team, ensuring they can concentrate their efforts on
closing the deal. We can provide the appropriate meetings commensurate with
your sales and budget resource.
Tele-research & customer surveys
In today¹s competitive business environment, market intelligence is more
crucial than ever. Whether you¹re launching a new product or service,
looking for additional areas of opportunity, or simply wish to gauge levels
of customer satisfaction, Ansaback can provide business-to-business or
consumer telephone research services tailored to your needs.
Data cleansing/verification/collection
In any direct marketing campaign, quality of data is a key issue, and can
make the difference between a mediocre and an excellent response. We can
provide cost-effective tele-marketing services for data verification and
collection from both consumers and businesses, for example checking that
contact names and address details are up to date, or obtaining email
addresses. We can also provide mailing lists from a selection of the UK¹s
data suppliers.
Telesales
Telesales has become one of the most productive and cost-efficient tools in
the modern-day marketing mix, used successfully by all kinds of companies
from banks to magazine publishers, from home improvement companies to
theatres and concert venues. Our highly-trained operators can undertake
campaigns across the spectrum
of industry sectors, either targeted at new prospects or for up selling or
cross selling to your existing client base.
Invitations
Holding a business event? Whether it¹s a product launch or a drinks
reception, including a reply phone number on the invitations will make it
easier for invitees to rsvp, which could make a big difference to the
turn-out. As for non-responders, we can also provide pro-active telephoning
services to maximise take-up.
Credit control
Credit control it¹s the bane of every small or medium-sized company,
costing a fortune in man-hours and diverting your attention from
the more important task of developing your business. Yet it¹s also crucial
to the health of your balance sheet.
We can act as your credit control department, ensuring that debtors are
chased regularly, and that slow payers don¹t stem your cash flow.
Security/quality control checks
Our range of security and quality control services covers a wide range of
applications, including paging or regular calling. We can also provide
monitoring services for employees working off-site, for drivers or for those
working night shifts.
Fund raising
Be it canvassing your existing supporters or seeking new sponsors for a
project or following up responses to a newspaper campaign we can handle the
calls in a delicate but productive manner.
Other Information:
Ansaback may use call recording equipment for training purposes.
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