latest call handling & answering news

Tired of missing important after office hours calls? No worries - we can help! Ansaback is a 24/7 UK call centre based in Ipswich - only 1 hour away from London and we help all sorts of businesses to answer their calls in their name when they are not available or closed. No more worrying about lost orders, staff training, holidays or sickness, we can cover your phones whenever you need us to. Take the pressure off your business - try our efficient phone answering services today!

For a free quote, please click here or call us on 0800 088 7878.

It has been a lot of talk recently about how customer service has moved away from the traditional 9-5 approach to a 24/7 real-time multi-channel operation. In this day and age consumers are active ‘round-the-clock’ looking for answers to their problems, shopping or calling to make claims.  To keep up with the consumers, companies have no choice but to optimise their customer services and call centres in order to provide the best service possible.   

Where to begin?  It is important to start with inbound calling as it is the corner stone of your business. We all know - if you handle calls badly, it can waste resources, alienate customers and fail to deliver results but most importantly damage the brand. Here at Ansaback we can help you by answering the calls for you. We are a 24/7/365 UK based call centre and we pride ourselves on unrivalled customer service which has earned us the reputation as one of the leading business contact centres for answering calls! Click here to contact us

Every missed call is a missed opportunity. Voicemail or answer-phones can help, but they are hardly confidence amongst potential customers.

Ansaback’s telephone answering services provide any company with the kind of facilities usually available only to major corporations and at a fraction of the cost. We will answer your telephones in your company name whenever you are unable to do so – 24/7/365. You choose when to divert your phones, for example when the office is not staffed or when all lines are engaged. You can even have your calls filtered and important ones diverted to a remote number of your choice.   

No more worrying about lost orders when you are away from the office. No more pressures from staff training, holidays or sickness. Our experienced operators will take the strain, providing a range of services – from simple message taking to more complex customer service tasks such as progress chasing, emergency call out and implementing escalation procedures.

We are entering new exciting times. Never before have businesses had such complete access to the views and feelings of their customers, which makes the high customer service expectations even harder for the call centre industry to manage and maintain. So how do we do it?  

How do we manage this high stream of calls and making sure the calls are answered efficiently? The answer is that the call centre must work 24/7. Here at Ansaback we work round-the-clock in order to make sure that our clients get the best telephone answering service. Call us today for a free quote, telephone number 0800 088 7878 or click here to find out more.

Sometimes a telephone answering service can help for more complex business processes. You may require an answering service bespoke to your company needs, and who are focused purely on providing a one to one service for you.
The reason behind this could be that you have a specific product which you are looking to sell or give advice on, and this could mean tailored training to the call centre agents. In these scenarios, we can offer you specialist agents and dedicated desks to manage your incoming and if needed, your outgoing sales calls. Our dedicated desk services are available 24/7 to meet your needs and requirements.
We can provide as many, or as little, desks as you require and can spend our time purely devoted to your business.

If you would like to talk to someone about a new marketing campaign which you are about to launch, and would like a professional call centre to answer the calls on your behalf (in your own company name); then contact us today for more information.

The survival of your business is dependent on the reputation of your company; and a poor reputation can be difficult to recover from.  That is why providing a professional first impression to your customers is so important.

To boost your company reputation it is paramount that all of the services you provide to your customers are the best they can be. In some cases, this may mean outsourcing your telephone answering services to ensure that never again do your customers reach an automated message, or an answering machine.

Thus, one of the most important things a company can do to improve their business reputation is to make sure that whenever a customer calls, they reach a real person at the end of the line.  This ensures that no matter what the nature of the phone call, it can be dealt with quickly and efficiently.

Ansaback can provide a real live telephone answering service, for your business 24/7, 365 days a year. Contact us today for more information.

When you are organising an event, often one of the last things to be arranged in and amongst the mayhem, is how you are going to handle selling and distributing the tickets.

Our 24/7 UK ticket hotline facility can provide an effective and efficient service for single ticketing, subscriptions and season tickets.

We can work closely with your company to integrate your database into our diary system, to provide a real time availability checking and booking procedure.

Whatever the nature of the event, be it a local seminar or a national music festival we can be on hand to ensure that your customers can buy a ticket when they first see the marketing for the event. A ticket hotline service can be set up relatively quickly to suit your requirements; and our bespoke IVR call handling software can be used to queue and route your calls as deemed appropriate.

Sometimes you just can’t be at your desk, ready and waiting to answer the telephone should it ring. You may be tied up in a meeting, on the other line or away from the office on a corporate business trip. But what happens to this call, if you are not there to answer it? Do you simply lose it; miss the customer and the potential sale? Well now you don’t have to.

Ansaback’s 24/7 call centre is on hand to assist with just such scenarios, and help manage your call volumes in the event that you are unable to get to the phone. By using our professionally trained call handling operatives to answer your telephone calls in your own company name, you can ensure that you never miss a call; and that your customers always get through to a real person at the end of the line.

Using an outsourced telephone answering service, to answer calls in your business name when you are not available, helps present a professional image of your company. Ansabacks telephone answering service can act as a virtual receptionist for your business, which means you can offer a genuine 24/7 call handling and message response service to your customers.

Our 24/7 call centre can ensure you never miss a lead and help to increase your business productivity.

Word of Mouth (WOM) is nowadays a hot topic in business marketing. WOM has the potential to make or break a brand overnight. Just imagine the scenario:

A customer calls. 
You miss the call.
They are frustrated.
They only wanted to ask a question.
They leave you a voicemail.
You miss the message and don’t call them back.
They tell their friend.
Who repeats the scenario to 5 more friends.
Who in turn tell everybody they know, that this company doesn’t return customer calls.

WOM marketing spreads like a virus, and a negative impression of your company generated from just one unhappy customer and missed call, has the potential to damage your brands reputation and image to hundreds of prospective customers. Yet this can be avoided.

If you use a professional 24/7 call handling service you can help stimulate positive WOM marketing about your company; by ensuring that your telephone calls are never missed and what's more, answered on time by a real person.

A 24/7 telephone answering service is a cost effective solution to helping you maintain your customer service levels.

Ansaback’s 24/7 Call Centre can provide your business with affordable call handling services, and to find out more about how we can help your WOM marketing strategy, call 0800 088 7878.

The staff at our UK Call Centre were all well and truly helped into the Christmas spirit, when Father Christmas and his trusted trolley of goodies arrived at the office on Friday afternoon.

The photo below captured the moment when Father Christmas arrived, and we hope you agree that he certainly looks like he came from the North Pole!

Christmas is a time to relax and spend time with your family, however it is essential that your business service levels are not disrupted over the festive period.

That's why at Ansaback, we a proud that our staff will be working 24/7 over the Christmas period; to make sure that your business calls are answered on time and by a human agent.

If you would like high service this Christmas, why not let Ansaback handle your calls? Speak to one of our approachable sales advisors for more information.