latest call handling & answering news

Ansaback has a very strong not-for-profit client portfolio. We are offering both inbound and outbound telephone fundraising services. Whether we are handling DRTV, press, mail response or reactivation or donor acquisition campaigns we will ensure an effective dialogue with your supporters in order to meet the needs of your donors at all times.

By outsourcing your call handling you will be able to save time and reduce operational cost but most importantly you will be able to maximise your fundraising revenue in order to provide more help in the future.

Would you like to receive a yearly retained salary and yearly bonus in exchange for 2 days initial training plus 3 hours per month and occasional additional paid hours?  Then please read further about this fantastic opportunity…

This opening includes processing simple fault reporting calls and will suit a variety of people who need or wish to supplement their income and can be flexible with their commitment if there is an incident requiring the activation team. What we offer is a generous hourly rate for all initial training, on-going training and any additional paid hours, no matter what day or time of day of week.

On successful completion of training and acceptance onto the team, you will be paid a month retainer bonus. Still interested?

Click here to find out about all the benefits of joining a successful call handling team and how to apply.

Ansaback, the provider of a wide range of 24/7 call handling solutions has today at the Convergence Summit South, launched it's new dedicated telecoms division - Fault Solutions 365.

Having seen continued growth within the telecoms sector, Ansaback call centre are now supporting over 100 telecoms providers and ISP's and handle over 10,000 calls per month. The company says that with with this continued growth and the extensive range of services they are able to offer the telecoms industry, the launch of Fault Solutions 365 reflects these specific call handling solutions.

Fault Solutions 365 can offer call handling solutions for line faults, broadband faults, mobile faults, PBX/Systems and general customer service calls.

If you are attending the Convergence Summit South, you can visit the Fault Solutions 365 team at stand 114.

Each month Ansaback team leaders nominate the best performing call handling agents for the ‘‘Call Centre Agent of the Month Award’. This month Janay Smith (left) and Mary Goldsmith (right) and  are the lucky recipients of the award.

Janay Smith, is an exceptional agent and just gets better and better. She acheives very high standards and is an excellent role model.

Mary Goldsmith also consistently acheives high standards, and goes the extra mile for Ansaback by taking on additional shifts or staying late when it is busy.

A huge congratulations to both employees!

Ansaback, a 24/7 call centre, like many other companies, individuals and teams around the UK is today getting into the spirit and doing our part to raise some money for Red Nose Day 2011!

The Call Centre is holding a red themed dress down day, which for a small donation, means all employees can come to work in their usual clothes. Also, Head of Sales Toni Vincent has been putting her skills to work and has baked some special Red Nose Day cupcakes for the busy call centre, see picture below!

However Red Nose Day is not just about wearing funny outfits, baking cakes and generally having a good time; it is centred on a serious cause, and like with many other charity activities that Ansaback gets involved in, is an event that the 24/7 call centre is proud to support.

Ansaback hopes that our efforts will, in some small way play a part in changing the lives of those in need both here in the UK and across Africa.

After the massive earthquake (which measured 7.0 on the Richter scale) hit Haiti, the loss of life and the widespread devastation was immense. Employees in the call centre were keen to do their bit and raise some money for the HAITI appeal, so Ansaback held an impromptu dress down day on Friday 22nd January, with all participants donating money towards the appeal on the day.

Staff managed to raise a fantastic £300.00! Ansaback generously offered to double the amount donated by the staff, resulting in the total raised by the call centre and CallSctipter of £600.00!! Funds have been donated to the DEC Haiti Earthquake Appeal. A big thank you again to all who donated - every penny helps.

It takes more than a bit of inclement weather to put off members of the Ansaback call centre staff! The game employees braved cold and rain to take part in this years SANTA FUN RUN at Christchurch Park in Ipswich on Sunday 13th December. The event involved dressing up in a well fitted Santa Suit complete with beard and hat and running or walking round the Park. The 3 km course was a piece of cake for the seasoned runners within the group whilst others followed on at a slightly more sedate pace alongside young, old, push chairs and even dogs!! For their efforts all contestants received a medal and hearty congratulations from the organisers at EACH, who are this year's designated charity for the call centre. This resulted in more funds being added to the already impressive total raised by Ansaback - all in a good clause!

Ansaback call centre team China scooped 1st prize at their local Ransomes Olympics event. Rival Ansaback team Kenya were close behind, coming in 3rd. The annual event was held in aid of East Anglian Childrens Hospice (EACH), organised by accountancy firm PKF, with participants all raising funds for the charity, which is also the Ansaback nominated charity for fundraising events throughout 2009. From left to right, Kofi Darko, Matt Lawrence, Matt Taylor and Steve Brown, all from the call centre Client Services dept, savoured their victory and pole position. Team captain, Matt Taylor, was especially happy at coming in ahead of rival Ansaback team Kenya, made up of Christian Pawsey, James Barham and call centre agents Carla Thomas and Sian Matthews. Matt said "It's great to have won, but all that mattered, was beating the other Ansaback team"! Gold medallist Team China won a month's membership to David Lloyd sports and fitness gym, while Bronze medal team Kenya won a golf day at the Seckford golf centre in Woodbridge. All are looking forward to competing again next year.

The staff pulled together during the year and through a variety of events including Dress Down Days, Abseiling, Competitions, Auctions and Raffles managed to collect well over a thousand pounds to donate to the Macmillan charity. This coming year the chosen charity is East Anglian Childrens Hospice and once again the company hope to rise to the challenge and beat last years total!!

Local company 'Ansaback' supported 5 of their employees recently when they took part in the 'Moonwalk Challenge'. The girls were given warm coats along with warm wishes by the management and all successfully completed the 26 mile walk round London through the night to raise money for Breast Cancer charity. Ansaback Angels were not surprised by the company backing as they provide all employees with free fruit on a daily basis as well as having a nominated charity that benefits annually from regular staff activities. The walk, which took approximately 7.5 hours was exhausting and emotiona l but the atmosphere created by the 18,000 women (and men!) all dressed in bra's made it a thoroughly worthwhile experience and the Angels collectively raised a heavenly £1,000.00 + for the charity! (Left to right: Lisa Carrington, Coral Amey, Jackie Powell, Cathy McClean and Sherryl Eastell)