latest call handling & answering news

Tired of missing important after office hours calls? No worries - we can help! Ansaback is a 24/7 UK call centre based in Ipswich - only 1 hour away from London and we help all sorts of businesses to answer their calls in their name when they are not available or closed. No more worrying about lost orders, staff training, holidays or sickness, we can cover your phones whenever you need us to. Take the pressure off your business - try our efficient phone answering services today!

For a free quote, please click here or call us on 0800 088 7878.

Do you want to improve customer satisfaction and get your call centre to the top? By incorporating 5 key elements into your existing strategy will help improving your call centre operations and make your customers happy 24/7. 

First step to an improved first call resolution is that you work very closely with your agents in order to understand why customers are calling and what kind of support they need. When you have achieved that, only then you can start optimising your operational processes with these 5 tips below:- 

1. Start measuring your performance and service level

2. Improving your listening skills 

3. Invest in agents’ product knowledge and an on-going training

4. Identifying processes that work for you and stop fixing ‘broken’ processes

5. Enhancing internal communications – break organisational silos

Are you looking to set up a call centre and have your contact centre open 24/7/365? Then, we have the perfect solution for your needs! We are a UK based contact centre and we have been operating for more than 10 years helping our clients to handle their important calls; be it inbound or outbound calls. Our staff is trained to deal with all kinds of calls and our contact centre thrives on a friendly and team-focussed culture where colleagues work together assisting and encouraging each other. Give us a call today 0800 088 7878 or click here to request a quote.

We can all agree that consumers today are more demanding than a decade ago. They know exactly what they want and get it when they want it. So, is customer service still important when it comes to brand loyalty? Do they care about customer experience if they absolutely love the product and will always get that product?  According to the Institute of Customer Service (ICS) UK companies fear losing 10% of their customer base over the coming years, at a cost of almost two and quarter billion pounds.

Looking at these predicted numbers we can all agree that we need to invest in contact centres if we want to come out alive. What companies also must consider is trends in customer services and the behaviour of the consumer. Looking at future trends, Customer Contact Association (CCA) have recently published a study in which they point out that the consumers will increasingly use the social channels in order to make complaints but they will continue call to make a purchase.  So, a good advice would be, start investing in call centres – it seems that they are going to boost your bottom line.

Want an extra income? Then read on! 

We are looking for retained workers which we will compensate with a retained salary and annual bonus, as well as with enhanced hourly rate for any training and activations. All agents will receive the enhanced hourly rate plus the additional hour annual bonus, for every hour worked or trained.

Interested? Please apply by emailing recruitment@ansaback.co.uk

Can you handle your Christmas call traffic? Are you struggling? No problem – we are here to help. Ansaback is a 24/7 call centre, based in Suffolk, East Anglia only an hour away from London.

Do not miss another call! Increase your sales this Christmas! We supply a wide range of professional telephone answering solutions, giving your company bespoke call answering services tailored to your company's precise Christmas campaign requirements.

Click here for a FREE QUOTE

December is just around the corner and so is Christmas – admittedly the busiest time for any call centre in the UK, especially if you want to maximise that ‘telephone commerce’. Weather conditions can be unpredictable especially this time of the year, if you remember; cars really struggled in that cold and snowy December weather last year.  

As we are a 24/7 call centre business we constantly need to make sure that we have agents answering those important calls and that means in any weather conditions; 24/7/365. To ensure that we have invested in a 4x4 Ford – so-called Ansabus, which will overcome any snowy and freezing temperatures that are causing travel problems and get our agents to work on time. Snow? Bring it on! We are prepared!

It has been a lot of talk recently about how customer service has moved away from the traditional 9-5 approach to a 24/7 real-time multi-channel operation. In this day and age consumers are active ‘round-the-clock’ looking for answers to their problems, shopping or calling to make claims.  To keep up with the consumers, companies have no choice but to optimise their customer services and call centres in order to provide the best service possible.   

Where to begin?  It is important to start with inbound calling as it is the corner stone of your business. We all know - if you handle calls badly, it can waste resources, alienate customers and fail to deliver results but most importantly damage the brand. Here at Ansaback we can help you by answering the calls for you. We are a 24/7/365 UK based call centre and we pride ourselves on unrivalled customer service which has earned us the reputation as one of the leading business contact centres for answering calls! Click here to contact us

Have you had a chance to read The Times this Saturday and “50 Reasons to Love Call Centres Report”? Admittedly, Programme Director Simon Thorpe introduced the publication brilliantly by looking at public opinions versus the reality.

Simon Thorpe mentions that the public opinions of call centres are so low that no-one even raised an eyebrow when a well-established insurance company described call centre employees as brainless chickens. However Thorpe also points out that research shows that more than a third of call centre workers are educated to university level. Most importantly, many workers in call centres actually like their job. Which leads to the next question – what’s not to enjoy?

The fact is that people in contact centres are helping other people. The majority of call centre workers enjoy making customers lives easier and provide the support and help that they need. Thorpe continues “And this dedication and enjoyment of their work shines through to the customer of these well-known brands. So much so that the average performance score given to these centres by genuine customers was 87 per cent.” 

It has been a very busy month at the 24/7 UK call centre Ansaback. With new clients on-board and Christmas coming up - we are heading toward our busiest quarter of the year. On top of this, the Call Centre Expo 2011 was held on the 11^th and 12^th of October in London and we were there to find out about new trends and developments in our industry. Our sister companies CallScripter and PCI-PAL were exhibiting – there is no doubt that they had the nicest stands and promoted the most cutting-edge products on the market this year.

The show was extremely busy – perhaps it was the location that worked this time – we definitely felt that it was one of the best shows in years. So, a big thank you to the organisers as they have done brilliantly in organising this fantastic summit programme with many interesting presentations and speakers as well as networking opportunities. We will be back next year!

 CallScripter's stand

PCI-PAL's stand