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Telephone answering services - No need to miss another call
Every missed call is a missed opportunity. Voicemail or answerphones can
help, but they hardly inspire confidence amongst potential customers.
Ansabackıs telephone answering services provide any company with the kind of
facilities usually available only to major corporations; at a fraction of
the cost. We will answer your telephones in your company name whenever you
are unable to do so 24 hours a day, 7 days a week, 365 days a year. You
choose when to divert your phones, for example when the office is not
staffed or when all lines are engaged. You can even have your calls
filtered, and important ones diverted to a remote number of your choice.
No more worrying about lost orders when youıre away from the office. No more
pressures from staff training, holidays or sickness. Our experienced
operators will take the strain, providing a range of services from simple
message-taking to more complex customer service tasks such as progress
chasing, emergency call-out, and implementing escalation procedures.
Instant divert facility
On joining the service, you will be given your own DDI number on our
exchange. Each DDI number is programmed with your company name, which
automatically appears on the telephone operatorıs screen when a call is
diverted to the service. As well as answering the call in your company name,
the operator has access to a pre-agreed script containing all relevant
information and a range of procedure options.
Our system is fully automated, with each message stored in a message log
until you wish to retrieve it. You can choose to have your messages
delivered to you by phone, fax, email or SMS. We can arrange to send
messages to you at pre-determined times, or can transmit important messages
instantly. Alternatively, you can choose to retrieve your messages as and
when you want by phone,using a PIN.
Emergency call-out service The easy way to 24/7 service
Round-the-clock service has become the norm in many industries. Companies
and individuals expect call-out services to provide 24-hour facilities. Just
being on the end of a mobile phone is often an unreliable and unsatisfactory
solution.
Itıs all about confidence. In an emergency, a customer wants to talk
directly to someone who can understand and react to his or her problem.
After all, would you put your trust in a voicemail or answerphone message?
Our telephone operators will answer your calls in your company name 24
hours a day, 365 days a year. Using our sophisticated call logging and
management systems, we can alert your nominated representative or implement
whatever procedure has been agreed with you. We can then advise your
customer of the likely response time.
Appointment booking Diary management
Our software can integrate a full diary system enabling us to book
appointments for your staff. We can even offer you live access to the diary
function to view appointments, add in your own appointments or enter
cancellations.
"Having used Ansaback to handle my calls (personal injury claim line) for the
past eight months, I have been most impressed with the service I have been
given.
It is obviously very important to me that calls are answered and handled in
a very professional manner as it represents my company, Ansaback have been
professional and efficient, not to mention very helpful since day one.
Ansaback come very highly recommended indeed!"
Ansaback Client
Disaster recovery Planning for the unexpected
Itıs not a pleasant thought, but disasters can occur. Have you considered
how you would contact key staff in the event of a fire, an explosion or
perhaps a less violent, but equally devastating problem, like a network
failure?
We can work with you to formulate a telephone contact planı which can be
activated with one phone call in the event of a major emergency.
We will ensure that all relevant staff are briefed,
and provide regular updates to the designated disaster manager.
We can also provide emergency switchboard facilities, and our operators can
make calls to key clients and business partners to advise them of temporary
communications arrangements.
Our disaster recovery service is a cost-effective way of achieving peace of
mind. As for the cost of implementing the plan; this is normally covered
under your insurance policy.
Recruitment, holiday and sickness cover
You donıt have to see Ansaback exclusively as a permanent solution to your
telephone support needs. We can also provide tactical support for periods
when your own resources are either depleted or overstretched, or when you
donıt want a sudden increase in demand to detract from your customer service
capacity.
You may be planning a recruitment drive. The last thing you want is a flood
of calls from applicants tying up your phone lines, so making it difficult
for customers to place orders or make enquiries.
Ansaback can also help with holiday or sickness cover. Temporary staff can
not only be very costly, they can be unreliable. Whatıs more, you need to
spend time training them to ensure that they donıt do more harm than good to
your business. With our personalised service, you can call on us whenever
you need to boost your telephone answering capacity. You can trust us to
represent your company in the most professional and effective manner.
"Covering for key staff during the summer holiday period was a real problem
for us. Ansaback has solved that problem, providing us with access to
well-trained, professional telephone operators
whenever we need them."
Other Information:
Ansaback may use call recording equipment for training purposes.
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