Telephone / Broadband Fault Reporting
Ansaback's fault reporting service is constantly updated to meet the individual requirements of each of its many Telecoms
clients. Most of our call centre operators are trained to answer calls reporting line faults to Openreach, Carphone
Warehouse Networks, Telstra and others.
We also support private circuit faults, system faults and NGN (Non Geographic Number) faults. In addition we also have
scripts for ADSL / Broadband fault reporting and mobile faults. Scripts and workflows act as a troubleshooting guide, with
each question having a relevant answer or action associated with it.
Our line reporting service is running very successfully and our experienced operators are very familiar with the many
different scenarios that they are faced with on a daily basis. In order to effectively manage the faults and liaise
directly with the customer, we regularly review and update the literature used by our faults team.
Ansaback are recognised as a TPI (Third Party Integrator) by Openreach, helping to provide WLR3 support as more and Telco's
in the UK switch from WLR2 (eCo Repair) to a new platform. We have attended many WLR3 meetings with other TPI's and work
closely with some of them to ensure that we have everything we need to be able to provide WLR3 support to our clients.
