call centre
External call centre articles
A call centre is a large open spaced office often staffed with representatives who either make or receive phone calls. A single office could have anywhere from a few dozen to hundreds of telephone staff – depending on the size of the call centre. Depending on the needs of the company, call centres can make either incoming or outgoing calls.
A call centre is an office where a company's inbound calls are received or outbound calls are made. In other words, a call centre is a centralised office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to administer incoming product support or information inquiries from consumers.
Many big businesses make use of call centres to communicate with their customers, not just in the United Kingdom, but worldwide. Catalogue retailers, computer hardware and mobile phone companies are just a few examples of companies who use a call centre to interact with customers.
A call centre can be used by various major businesses to interact with their customers. For example - mail order catalogue retailers, utility companies and customer support for computer hardware and software. Some businesses even service internal functions through call centres. For examples – sales support, help desks and retail financial support.
