About Us - UK Call Centre
Ansaback was established in 1998 and are now part of IPPlus PLC, listed on the London Stock Exchange. We pride ourselves in
providing professional telephone answering solutions for hundreds of individuals and companies worldwide, offering a
seamless extension to their clients businesses, using our advanced call centre systems to handle and transmit data.
Ansaback's clients range from sole traders to household names, including blue chip companies, TV advertised retailers and
many well known charities. Our telephone answering services can provide any company with the kind of facilities usually
available only to major corporations, at a fraction of the cost. We will answer your telephones in your company name
whenever you are unable to do so - 24 hours a day, 7 days a week, 365 days a year.
As our contact centre has grown, so has the technology we use; CallScripter was developed in-house, as our unique,
specialised software to individually handle all calls in and out of Ansaback. CallScripter is now sold throughout the UK
and internationally, handling many millions of calls worldwide.
Based upon Microsoft standard technology CallScripter allows easy integration with 3rd party contact centre applications.
It effectively guides the operator through the communication process with the customer, ensuring that all relevant
information is collected in a controlled sequence and saved in the correct format, at the right location. Reports can be
quickly delivered in a variety of formats, including automatic generation of letters, faxes, e-mails and SMS messages. All
reports can be scheduled to run at set times and delivered automatically.
CallScripter allows Ansaback to facilitate rapid set-up, handling and reporting of sophisticated inbound, outbound and
e-mail campaigns for each and every one of our customers.
Our goal is to achieve excellence through providing quality telephone services, using the proficiency of each individual
member of staff. As investors in people, the dedicated Ansaback management team ensure continuous staff development and
ongoing training, the telephone agents benefit from incentive and award schemes, which in turn leads to low staff turnover
and high levels of customer satisfaction and loyalty, that pay testament to the excellent service we offer and guarantees
that Ansaback is always one step ahead.
