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    		Round-the-clock service for all types of business

    Ansaback is a 24/7 Contact Centre and Business Services Bureau based in Ipswich. For over 4 years it has been supplying telephone solutions for business. Now part of County Contact Centres PLC, Ansaback provides the highest levels of service and professionalism. We combine web and technical expertise with a locally-recruited team of highly trained and experienced operators. Low staff turnover, high levels of client satisfaction and loyalty pay testament to the excellent service we offer.

    Ansaback’s clients range from sole traders to one of the UK’s largest insurance companies, from builders to sports car manufacturers. What’s more, we have the resources and flexibility to dramatically increase our capacity for new or current clients – and at short notice if required.

    State-of-the-art technology

     Our state-of-the-art telephony system includes:

    • Data recorded on to RAID protected hard drives with nightly back up
    • software to ensure 100% data integrity.
    • UPS (Uninterruptible Power Supply) with generator back up, guaranteeing a 24/7/365 service even in the event of power surges and power cuts.
    • Full CTI integration.
    • State-of-the-art scripting system, CallScripter.
    • Fully internet enabled, giving operators access to client web sites.
    • Latest digital switching technology.
    • Client Response Reports available by email, SMS, fax or post.
    ... not voicemail or an answerphone live response

    • Telephone answering services
    • Instant divert facility
    • Emergency call-out service
    • Appointment booking
    • Disaster recovery plan
    • Recruitment, holiday and
    • Sickness cover
    • and more...

    "We wanted 24-hour customer service without 24-hour staff and office overheads. Ansaback¹s excellent service has given us a cost-effective way of maintaining the highest levels of customer care."

    Call Divert Instructions
    Call Diversion allows you to divert your calls to any other telephone number. You can divert all your calls to us or just those you choose not to answer. Your phone may be already set-up to use the call divert service. If it is not, you will have to make a quick call to your telephone service provider to enable.

    Most clients set-up ‘Divert Unanswered Calls’ and ‘Divert when Busy’ as default, leaving these diversion settings on all the time. You have the option of then also diverting all calls when you know that you will be unable to take any calls and cancelling the ‘all call diversion’ calls when you are available again.

    You will be able to hear if a diversion service is active by listening to the dialling tone. Normally it is a constant tone. With a diversion service active, this tone becomes a broken tone.
    The code numbers and options for diverting your telephone (BT and Telewest) calls are below:

    To divert all calls

    To switch on number you are diverting to 
    To check:
    To cancel:

    To divert unanswered calls after 15 seconds

    To switch on number you are diverting to 
    To check:
    To cancel:

    To divert calls when engaged

    To switch on number you are diverting to 
    To check:
    To cancel:

    For information call : 08000 729191
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